Submitting complaints

We care about your opinions and are committed to resolving all complaints with transparency and fairness.

Steps to file a complaint

  • Submit a complaint to the company

    1- The customer has the right to first submit his complaint to the company through the official channels.

  • Waiting for the company's response

    The company is committed to responding to complaints within the specified time period.

  • Escalation to the Authority

    In case you are not satisfied with the company's response or do not receive a response

Authority's Complaints Portal

model presentation complaint

Fill out the form below to submit your complaint electronically.

Official Complaint Procedures

In case a customer has a complaint, they have the right to first submit it to the company through the hotline 19459, via email at info@iskaninsurance.net, or by submitting it manually at the company’s headquarters.

If the complaint is not resolved within the specified period, or if the company fails to address it, or the customer is not satisfied with how their complaint was handled, the customer has the right to escalate it to the Financial Regulatory Authority through the Customer Complaints Portal at http://Complaints.fra.gov.eg.