Frequently Asked Questions
Quick answers to the most common questions
Communication and Support
What services does the insurance company offer?
We provide insurance services for cars, property, fire, accidents, marine, aviation, and commercial insurance for both individuals and businesses.
Where are the company’s branches located?
We have branches in Cairo, Giza, Alexandria, Nasr City, and Dokki, in addition to our online customer service.
How can I contact customer service?
You can reach us through our hotline: 19459.
How long does it take to respond to inquiries?
We respond to regular inquiries within two hours, and urgent inquiries immediately.
What are the customer service working hours?
Customer service is available from Sunday to Thursday, 8:00 AM to 4:00 PM, or via email at customer.service@iskaninsurance.net
Can I submit a claim online?
Yes, you can submit your claim through the Customer Portal.
Property Insurance
Does the insurance cover fire and theft?
Yes, we provide coverage against fire, theft, and explosions, with the option to add additional coverages.
How is property damage assessed?
Property damage is assessed by a specialized inspection committee that determines the value of the losses and calculates the compensation due according to the terms of the insurance policy.
Payment & Subscription
What payment methods are available?
Cash, credit cards, bank transfer, and electronic payment services.
Can the insurance premium be paid in installments?
Yes, installment payments are available for certain types of insurance (contact us for more details).
How can I renew my insurance policy upon expiration?
You can renew your policy by visiting a branch or using electronic payment before the expiration date.
Medical Insurance
What are the benefits of the medical insurance policy?
It covers medical consultations, examinations, surgeries, and hospital stays within the coverage limits.
How can I submit a medical claim?
By filling out the claim form and attaching the original invoices and medical reports.
What documents are required for insurance?
They vary depending on the type of insurance. You can check the full list on each product page or contact us for more details.
Motor Insurance
What is the difference between compulsory and comprehensive insurance?
Compulsory insurance is mandatory and covers liability towards third parties, and is currently managed through the Compulsory Insurance Pool. Comprehensive insurance covers your own vehicle against accidents, theft, and fire.
How is the compensation paid in case of an accident?
After the vehicle is inspected and the damages are assessed by the company’s experts, the compensation is paid according to the policy terms.
What documents are required to report an accident?
A copy of the license, police report, and photos of the damages.
Claims and Compensation
How do I submit a claim for compensation?
By submitting the claim form along with supporting documents to the nearest branch or online through the website.
What happens if a claim is denied?
A detailed denial letter is sent, and the client has the right to appeal or resubmit the claim with additional supporting documents.